Privacy Policy

Refine Your K9 (“Refine Your K9,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy applies to information collected through refineyourk9.com and through communications that begin on this website.

Information we collect

We may collect information you choose to provide, including your name, email address, subject line, message, and details you share about your dog, household, training goals, or service needs. If you contact us by telephone or arrange services, we may also receive your telephone number, scheduling information, service address, and related correspondence.

The website may automatically receive limited technical information, such as IP address, browser and device type, referring page, pages viewed, approximate location derived from IP address, and cookie or consent preferences. Search requests entered on the site may also be processed to provide results.

How we use information

• To respond to inquiries and communicate about dog-training services.
• To schedule, provide, support, and improve services.
• To operate, protect, troubleshoot, and understand use of the website.
• To remember privacy choices and provide requested website features.
• To comply with legal obligations, enforce agreements, and protect people, animals, and our business.

Cookies and similar technologies

We use cookies and similar technologies for necessary site functions and, depending on your choices, for functional, analytics, performance, or advertising-related purposes. You can review or change available choices through the cookie-preferences button displayed on the site. Please see our Cookie Policy for more information.

How information may be shared

We may disclose information to vendors that help us host and operate the website, deliver contact-form messages, manage security and consent preferences, provide analytics, or support our business. These providers may use information only as permitted by their agreements and applicable law. We may also disclose information when required by law, to protect legal rights or safety, in connection with a business transaction, or with your direction or consent.

We do not sell personal information for money. We do not knowingly use personal information for cross-context behavioral advertising. If our practices change, we will update this policy and provide any legally required choices.

Retention and security

We retain information only as long as reasonably necessary for the purposes described above, including responding to inquiries, maintaining service and business records, resolving disputes, preventing abuse, and meeting legal or accounting requirements. Retention periods vary by the type of information and the reason it was collected.

We use reasonable administrative and technical measures intended to protect information. No website, transmission, or storage system can be guaranteed completely secure.

Your choices and California privacy rights

You may ask to review, correct, or delete information you submitted to us. Depending on where you live and whether a particular privacy law applies to us, you may also have rights to know the categories and specific pieces of personal information collected, request correction or deletion, obtain information about disclosure, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal service when exercising a privacy right.

Submit a request through our contact page or call (818) 925-8095. We may need to verify your identity and authority before completing a request. Authorized agents may submit requests where permitted by law.

Do Not Track and third-party tracking

Some browsers provide a “Do Not Track” signal, but there is not yet a uniform industry standard for responding to it. This website does not currently respond to Do Not Track signals. Use the site’s cookie-preferences control to manage available nonessential cookie categories. Third-party features or embedded content may collect information as described in their own privacy notices.

Children’s privacy

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website. If you believe a child has provided personal information, please contact us so we can review and delete it when appropriate.

Updates to this policy

We may update this policy to reflect changes in our services, technology, or legal obligations. The effective date above shows when this version took effect. Material changes will be presented in an appropriate manner.

Contact us

Questions or privacy requests may be submitted through the Refine Your K9 contact page or by calling (818) 925-8095.